At KBEAR Official Store, we are committed to your complete satisfaction with our headphones, headphone cables, and audio accessories. Our Refund & Returns Policy is designed to offer you a straightforward and hassle – free experience if you need to return a product or request a refund. By shopping with us, you agree to the terms and conditions outlined in this policy.

Eligibility for Returns and Refunds

  • Timeframe: You may return products within 7 days from the date of delivery. Items received after this period will not be eligible for return or refund, except in cases covered by our warranty policy.
  • Condition: Products must be in their original, unused condition. This means they should be free of any signs of wear, damage, or modification, and must include all original packaging, tags, manuals, accessories, and warranty cards. Opened or used items that do not meet these criteria will generally not be accepted for return, unless there is a proven manufacturing defect.
  • Proof of Purchase: A valid order number or purchase receipt is required for all return and refund requests. This helps us verify your purchase and process your request promptly.

How to Initiate a Return or Refund

  1. Contact Customer Service: If you wish to return a product or request a refund, please email us at [email protected] with your order number and a detailed reason for the return. Our customer service team will respond within 24 business hours, providing you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.
  2. Prepare Your Return: Once you have received the RMA number, carefully package the product along with all original contents. Clearly label the outside of the package with the RMA number and your contact information.
  3. Return Shipping: You are responsible for covering the cost of return shipping, unless the return is due to an error on our part (such as sending the wrong item or a damaged product). We recommend using a trackable shipping method and obtaining proof of shipping, as we cannot be held liable for lost or damaged return packages.
  4. Processing Your Return: Upon receipt of your returned product, our team will inspect it to ensure it meets the eligibility criteria. If the inspection is successful, we will process your refund or exchange within 3 – 5 business days. You will receive an email notification once the refund has been processed.

Refund Process

  • Refund Method: Refunds will be issued using the same payment method you used for the original purchase. For example, if you paid by credit card, the refund will be credited back to your credit card account. Please note that it may take an additional 3 – 10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, such as when you return only part of your order or if the product has been used or damaged beyond the acceptable return condition, we may issue a partial refund. We will notify you if a partial refund is applicable and explain the reason for the decision.

Exceptions and Special Cases

  • Final Sale Items: Products marked as “Final Sale” are not eligible for return or refund, unless they are defective. Please check the product description carefully before purchasing to determine if an item is final sale.
  • Customized Products: Customized or personalized products are generally not eligible for return or refund, as they are made specifically to your order. However, if there is a defect in the customization or an error on our part, we will work with you to resolve the issue.
  • Warranty – Related Returns: If your product is covered by our warranty and the issue is due to a manufacturing defect, please refer to our Warranty Policy for the appropriate process. In such cases, we may cover the cost of return shipping and provide a repair, replacement, or refund as per the warranty terms.

Questions and Support

If you have any questions, concerns, or need further assistance regarding our Refund & Returns Policy, please do not hesitate to contact our customer service team at [email protected]. We are here to help ensure that your experience with KBEAR Official Store is a positive one.

We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this policy regularly when making purchases from our store.