At KBEAR Official Store, we strive to deliver your headphones, headphone cables, and audio accessories efficiently and securely. This Shipping Policy outlines our shipping methods, delivery times, costs, and other important details to help you understand what to expect when placing an order with us.

Order Processing Time

  • Processing Timeline: All orders are processed within 1-2 business days after payment verification. This period allows us to prepare your items, verify shipping information, and ensure order accu

racy

  • Order Cutoff: Orders placed after 3 PM (China Standard Time) will be processed on the next business day. Weekends and public holidays may delay processing.

Shipping Methods & Estimated Delivery Times

Standard Shipping

  • Cost: Free for orders over $199
  • Delivery Time: 10-20 business days to most countries.
  • Coverage: Available for all products, suitable for non-urgent orders.

Express Shipping

  • Cost: $3.99 per order (depending on destination and package weight)..Delivery Time: 3-7 business days to major destinations.
  • Coverage: Recommended for time-sensitive orders; available for most products (excluding large or hazardous items).

Regional Delivery Details

RegionStandard Shipping (10-20 days)Express Shipping (3-7 days)
United States✔️✔️
Europe✔️✔️
Australia✔️✔️
Asia (excl. CN)✔️✔️
Rest of World✔️✔️ (limited areas)

Note: Delivery times are estimated and may vary due to customs processing, carrier delays, or local holidays.

Shipping Costs

  • Free Shipping Threshold: Enjoy free Standard Shipping on orders exceeding $199. The threshold applies to the subtotal of products before taxes and additional fees.
  • Express Shipping Fees: Calculated based on destination country and package dimensions/weight. You can view exact fees at checkout.
  • Bulk Orders: Contact us at [email protected] for customized shipping quotes on large orders.

Order Tracking

  • Tracking Information: Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package.
  • Carrier Networks: We partner with major couriers (e.g., DHL, FedEx, USPS, China Post) depending on your location.
  • Tracking Updates: Allow 1-3 business days for tracking information to become active in the carrier’s system.

Customs & Import Duties

  • Responsibility: Buyers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are typically based on the order value, package weight, and local regulations.
  • Notification: Carriers will contact you directly to arrange payment of duties/taxes before delivery.
  • Advice: Check your country’s import policies before ordering to avoid unexpected costs.

Shipping Restrictions

  • Prohibited Items: We cannot ship products to certain regions due to local regulations. Restrictions may apply to lithium batteries (in headphones) or specific cable materials.
  • Address Corrections: Contact us immediately at [email protected] if you need to update your shipping address. We cannot guarantee changes once an order has been processed.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address, we will contact you to arrange reshipping (additional fees may apply).

Damaged or Lost Packages

  • Damaged Items: Inspect your package upon delivery. If damaged, take photos and contact us within 48 hours at [email protected] for a replacement or refund.
  • Lost Packages: If your tracking shows “delivered” but you haven’t received the package, contact your local post office first. If unresolved, reach out to us within 15 days of the estimated delivery date.

Contact Us

For any shipping – related questions or concerns, please email us at [email protected]. Our customer service team is available to assist you from Monday to Friday, 9 AM to 6 PM (China Standard Time).