At KBEAR Official Store, we take immense pride in the quality and durability of our headphones, headphone cables, and audio accessories. To ensure your peace of mind and confidence in our products, we offer a comprehensive warranty policy that covers manufacturing defects and unexpected malfunctions.

Warranty Coverage

Our warranty extends to all products purchased directly from KBEAR Official Store. During the war

rant period, we will repair or replace, at our discretion, any product that proves to be defective in materials or workmanship under normal use and maintenance. This includes issues such as:

  • Malfunctions in the audio output of headphones or earphones, like distorted sound or no sound at all.
  • Defects in the connectors, wires, or insulation of headphone cables that affect performance.
  • Faults in the structural components of our audio accessories, such as broken clasps on protective cases.

However, the following situations are not covered by our warranty:

  • Damage caused by improper use, including physical abuse, exposure to extreme temperatures, water damage, or unauthorized modifications.yNormal wear and tear of products over time, such as minor scratches on the surface of earphone housings.
  • Products purchased from unauthorized resellers.

Warranty Period

The warranty period varies depending on the product type:

  • Headphones and Earphones: Enjoy a 1 – year warranty from the date of purchase.
  • Headphone Cables: Our headphone cables are covered by a 1 – year warranty.
  • Audio Accessories (e.g., protective cases, eartips): These products come with a 3 – month warranty.

How to Claim Warranty

  1. Contact Customer Service: If you believe your product is eligible for warranty service, please reach out to our customer service team at [email protected]. Provide your order number, a detailed description of the problem, and, if possible, photos or videos demonstrating the issue.
  2. Verification: Our team will review your claim and may request additional information to verify the defect and the warranty status of your product.
  3. Return Instructions: Once your claim is approved, we will send you instructions on how to return the product. You will need to include the original packaging, any accessories, and a copy of your purchase receipt.
  4. Warranty Service: After receiving the returned product, our technicians will inspect it. If the defect is covered by the warranty, we will repair or replace the product as soon as possible. In most cases, we will ship the repaired or replacement product back to you within 3 – 5 business days. You will receive a tracking number via email to monitor the delivery progress.

Transferability of Warranty

The warranty is non – transferable and applies only to the original purchaser of the product. It cannot be extended or transferred to a new owner if the product is resold or given away.

Additional Notes

  • Shipping costs associated with returning a product for warranty service are typically the responsibility of the customer. However, if we determine that the product is indeed defective under warranty, we will cover the cost of shipping the repaired or replacement product back to you.
  • In the event that the product you purchased is no longer in stock, we reserve the right to provide a substitute product of equal or greater value.

For any further questions or concerns regarding our warranty policy, please do not hesitate to contact our customer service team. We are committed to providing you with the best possible support and ensuring that you have a satisfying experience with KBEAR Official Store products.